Effective Date: October 25, 2025
Company Name: Shaw & Shaw
Website: www.shawandshaw.in
Email: sspolypack2022@gmail.com
Phone: +91 98042 94329
At Shaw & Shaw, we take pride in delivering high-quality PP Woven Bags, BOPP Laminated Bags, Leno Bags, and Woven Fabrics that meet customer expectations.
Each order is carefully inspected before dispatch to ensure product quality and accuracy.
As our products are custom-manufactured according to specific client requirements, we maintain a strict refund and replacement policy under certain conditions explained below.
Refunds or replacements are applicable only under the following circumstances:
The product delivered is damaged, defective, or mismatched with the approved order specifications.
A formal complaint is raised within 7 working days from the date of delivery.
Supporting evidence (such as images, videos, or inspection reports) is provided for verification.
If the product is confirmed to be defective or incorrect, a replacement or refund will be initiated as per the agreed resolution.
Refunds will not be granted in the following cases:
Products damaged due to mishandling after delivery.
Incorrect specifications or measurements provided by the customer.
Color variation, minor print differences, or texture variation due to material characteristics.
Custom-printed or personalized orders where production has already started.
Delays caused by logistics partners or unforeseen circumstances beyond our control.
Orders once confirmed and production initiated cannot be canceled.
In case of urgent cancellation requests before production begins, only the advance amount after deduction of administrative fees may be refunded at the company’s discretion.
If a refund is approved:
It will be processed within 7–10 business days after inspection and confirmation.
The amount will be credited to the original payment method used during the transaction.
Refund timelines may vary depending on banking and payment gateway processes.
If replacement is approved:
The replacement product will be manufactured and shipped within 10–15 working days (subject to stock and production schedule).
Additional shipping charges may apply if the customer requests express delivery.
For refund or replacement requests, please contact our support team:
Shaw & Shaw
Vill + P.O. Orgram, P.S. Bhatar,
Dist. Purba Bardhaman, West Bengal – 713128
📧 Email: sspolypack2022@gmail.com
📞 Phone: +91 98042 94329
Shaw & Shaw reserves the right to modify or update this Refund Policy at any time.
All updates will be posted on this page with the latest effective date.
